Terms and Conditions
Effective Date: May 10, 2018
Welcome to Mahendra Hardware (https://mahendrahardware.com). These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By accessing or using our site, or by placing an order, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding. If you do not agree to these Terms, please refrain from using our website.
1. About Us
Mahendra Hardware is a trusted supplier and retailer of hardware products based in India, founded in 2018. We specialize in offering a diverse range of high-quality products, including plumbing materials, hand and power tools, door and window hardware, glass fittings, faucets, and other related hardware supplies. Our mission is to provide reliable, durable products to contractors, retailers, and end consumers with excellent customer service and competitive pricing.
Our website serves as a platform to showcase our product catalog, enable online ordering, and provide essential information about our offerings. We strive to keep the website accurate, user-friendly, and secure.
2. Eligibility
To use our website and purchase products, you must be a natural person who is at least 18 years old and legally competent to enter into binding contracts under Indian law. If you are accessing or using the site on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
By using this website, you confirm that you meet these eligibility requirements and agree not to use the website for any unlawful or unauthorized purpose.
3. Products and Pricing
All products listed on our website are subject to availability. We make every effort to display accurate and up-to-date product information, including descriptions, specifications, images, and pricing. However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct any errors and update product information and prices at any time without prior notice.
Prices displayed on the website are inclusive of applicable GST taxes unless otherwise stated. Additional charges, such as shipping fees or customs duties (if any), will be communicated at checkout.
Product colors and dimensions may slightly vary from what is displayed on the screen due to monitor differences or manufacturing tolerances.
4. Orders
When you place an order on our website, you are making an offer to purchase the selected products subject to these Terms. Receipt of your order confirmation email does not constitute acceptance of your order but confirms that we have received it.
We reserve the right to accept or reject any order at our sole discretion, including orders that exceed quantity limits, appear fraudulent, or for any other reason. In the event we are unable to fulfill your order, we will notify you as soon as possible and refund any payments made.
We strive to process and ship orders promptly but cannot guarantee delivery times due to factors outside our control.
5. Payment
Payments for orders placed through our website must be made using the available secure payment methods, including credit/debit cards, UPI, and net banking. All payment information is processed securely through trusted third-party gateways, and Mahendra Hardware does not store your payment card details on our servers.
By submitting your payment details, you represent that you have the legal right to use the chosen payment method.
Any failed or disputed transactions may delay order processing or result in cancellation.
6. Shipping and Delivery
We currently offer delivery services only within India. Shipping costs, if applicable, will be calculated and displayed during checkout.
Estimated delivery times vary based on product availability, location, and courier partner efficiency. While we aim to deliver within the stated timeframe, delays may occasionally occur due to unforeseen circumstances such as weather, strikes, or logistical issues.
Once the product is dispatched, we provide tracking information where possible. However, Mahendra Hardware is not liable for delays or damages occurring during shipment.
7. Returns and Refunds
Your satisfaction is important to us. If you receive a defective, damaged, or incorrect product, you may request a return or exchange within 7 days of delivery. Returns for reasons other than product defects or shipping errors may not be accepted.
To initiate a return, please contact our customer support at support@mahendrahardware.com with your order number, a detailed description of the issue, and photographs of the product.
Once approved, please follow the return instructions provided by our support team. Refunds, if applicable, will be processed using the original payment method within 7 to 10 business days after we receive and inspect the returned item.
Note that shipping charges for returns may be borne by the customer unless the return is due to our error.
8. User Responsibilities
When using Mahendra Hardware’s website, you agree to:
- Provide accurate, truthful, and complete information during registration, order placement, and communication with us.
- Maintain the confidentiality of any login credentials or account details and notify us immediately of any unauthorized use.
- Use the website only for lawful purposes and not engage in activities that could harm, disrupt, or interfere with the site’s operation or security.
- Refrain from attempting to gain unauthorized access to any part of the website or systems.
Violation of these responsibilities may result in suspension or termination of your access to our services.
9. Intellectual Property
All content on this website, including text, graphics, logos, images, videos, and software, is the intellectual property of Mahendra Hardware or its licensors. This content is protected by Indian and international copyright and trademark laws.
You may view and print pages from the website for your personal, non-commercial use only. Any other use, including reproduction, modification, distribution, or republication without prior written consent from Mahendra Hardware, is strictly prohibited.
10. Limitation of Liability
Mahendra Hardware and its affiliates, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, including but not limited to loss of profits, data loss, or business interruption.
Our maximum liability to you for any claims arising out of or related to the website or products shall not exceed the amount paid by you for the relevant product.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence or fraud.
11. Third-Party Links
Our website may contain links to third-party websites or services for your convenience. These links do not constitute endorsement or warranty by Mahendra Hardware of the content, products, or services provided by these third parties.
We are not responsible for the privacy practices, content, or security of any linked websites. Access and use of third-party sites are at your own risk.
12. Changes to Terms
We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on the website.
It is your responsibility to review the Terms periodically. Continued use of our website after changes indicates your acceptance of the updated Terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in Jind, Haryana.