Shipping Policy
1. Shipping Coverage
Mahendra Hardware delivers products across all major cities, towns, and even remote villages throughout India. We are committed to ensuring that customers from every region, regardless of location, can access high-quality hardware and sanitary products. Our delivery network is extensive and reliable, backed by partnerships with top logistics providers to reach even the most distant destinations safely and on time.
2. Shipping Charges
Shipping charges are calculated based on several factors such as the delivery location, total weight, and volume of the order. We aim to offer fair and transparent shipping costs, with free delivery available for orders above a certain value. All shipping fees are clearly displayed during the checkout process before you make the payment, ensuring you know exactly what you’re being charged without any surprises.
3. Delivery Timeframe
Once your order is placed on Mahendra Hardware, it is typically processed and dispatched within 1 to 3 business days. The actual delivery time depends on your location, ranging from 3 to 7 working days in most cases. Orders sent to metro cities may arrive sooner, while rural or remote areas might take slightly longer. We provide regular shipping updates through SMS, email, or WhatsApp to keep you informed about the status of your delivery.
4. Delivery Partners
We work with a wide network of trusted delivery partners including DTDC, Delhivery, Blue Dart, and India Post. These logistics providers are selected based on the size of your package and your location to ensure efficient and secure delivery. Our delivery partners are experienced in handling hardware and sanitary products, allowing us to maintain high delivery success rates across India.
5. Order Tracking
After your order has been dispatched, Mahendra Hardware will send you a tracking ID via SMS, WhatsApp, or email. This ID allows you to monitor the real-time progress of your shipment directly through the courier’s website. Tracking helps you stay updated on the estimated delivery date and ensures full visibility of your order from our store to your doorstep.
6. Packaging and Safety
We understand the importance of safe delivery, especially when it comes to heavy, delicate, or high-value items. Every order is packed with care using protective materials like bubble wrap, foam, and strong cartons. Fragile products like faucets, glass fittings, or sanitary ware receive additional layers of protection to prevent any breakage or damage during transportation.
7. Delayed or Failed Deliveries
While we make every effort to ensure timely delivery, unforeseen circumstances like natural calamities, local restrictions, holidays, or courier delays can sometimes impact delivery timelines. If a delivery attempt fails, the courier usually retries within the next business day. In case of persistent delivery issues, you can reach out to our customer support for immediate assistance and resolution.
8. International Shipping
Currently, Mahendra Hardware offers shipping services only within India. We do not support international delivery due to logistical constraints and customs regulations. However, we are exploring future possibilities for international shipping and may expand our reach as demand and infrastructure allow.
9. Address Accuracy
It is the customer’s responsibility to provide a complete and accurate delivery address while placing an order. This includes the full name, pin code, locality, and a valid phone number. Mahendra Hardware will not be liable for delivery failures or delays caused by incorrect or incomplete address details provided by the customer. Please review your information carefully at checkout to avoid delivery disruptions.
