Privacy Policy
Effective Date: May 10, 2018
At Mahendra Hardware (“we”, “us”, or “our”), accessible at www.mahendrahardware.com, your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us. By accessing or using our services, you consent to the collection and use of your information in accordance with this policy.
1. Information We Collect
When you use our website or make a purchase, we may collect a variety of personal and technical information to provide and improve our services. This includes your name, contact number, email address, shipping and billing addresses, and GSTIN if you’re a registered business. We also collect transaction-related data, such as order history and payment confirmation (excluding card details, which are handled securely by third-party gateways). Additionally, we collect device and browser information, IP address, and how you navigate through our site to help us enhance performance and user experience.
2. How We Use Your Information
We use the information we collect to process your orders, communicate with you about your purchases, provide customer support, and personalize your experience. Your data helps us ensure secure transactions, detect fraudulent activity, and offer relevant promotions or product recommendations. We may also use the information for internal business purposes, including data analysis, website improvement, customer feedback analysis, and legal compliance, where necessary.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help remember your preferences, retain items in your shopping cart, and deliver relevant advertisements or offers. These small text files are stored on your browser and can be managed or deleted through your browser settings. Disabling cookies may affect certain features of the site, such as login, cart persistence, or personalized suggestions.
4. Sharing of Your Information
We value your privacy and do not sell or rent your personal information to any third party. However, we do share information with trusted partners strictly for operational purposes. For example, your payment data may be processed through secure gateways like Razorpay or Cashfree. Shipping partners receive delivery details to fulfill your orders. We may also share usage analytics with service providers to monitor website traffic and behavior, ensuring better performance and user experience. All such partners are bound to protect your data and use it only for intended services.
5. Data Security
We implement robust security measures to protect your information from unauthorized access, alteration, or destruction. This includes SSL encryption for data transmission, secure hosting environments, restricted database access, and regular system audits. While we strive to protect your data using industry best practices, no electronic transmission or storage method is 100% secure. Therefore, we cannot guarantee absolute security, but we are fully committed to maintaining the highest standards possible.
6. Your Rights
You have full control over your personal information. You may request access to your data, update inaccuracies, or delete your account at any time by contacting us. If you’ve subscribed to our newsletter or promotional emails, you may unsubscribe by following the link in the email or writing to us directly. We also honor your right to restrict or object to the processing of your data where applicable, and to lodge a complaint if you believe your rights have been violated under data protection laws.
7. Children’s Privacy
Mahendra Hardware does not knowingly collect personal data from children under the age of 13. Our website and services are intended for use by adults or under the supervision of guardians. If you believe that your child has submitted personal information to our site without your consent, please contact us immediately. We will take prompt steps to delete such information and restrict further access.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including the provision of services, legal compliance, accounting, or dispute resolution. Typically, inactive customer records are reviewed and purged periodically. If you request deletion of your account or data, we will process your request while ensuring we comply with any obligations required by law or regulation.
9. Email Communication
We may contact you via email for transaction updates, order status, feedback requests, or marketing promotions (only if you opt-in). You may unsubscribe at any time by using the “Unsubscribe” link in our emails. Please note that even after opting out of marketing, you may still receive service-related communications related to your orders, refunds, or important policy updates.
10. Changes to This Privacy Policy
We reserve the right to update or revise this Privacy Policy at any time to reflect changes in our practices, services, or legal obligations. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your data and uphold your privacy rights.
This Privacy Policy applies exclusively to Mahendra Hardware and governs all data interactions occurring on our official website.
